Supernova Hotel

Brilliant design focused hotel. Super friendly and kind staff. Room was great, powerful aircon and good shower. Hotel also has a lift which is useful (and rare!) sometimes in smaller Dutch buildings. Breakfast spread was good (would love to see a few more options like avocado and plant based yogurt). A lovely stay overall, will definitely make it our base in Rotterdam for future trips.

Two weeks earlier I had booked 2 nights in this hotel, which seemed to be very welcoming, as a surprise for my partner's birthday. When I booked, I particularly focused on the room with terrace, which looked even more charming than the others. I didn't realise that I'd subscribed to a non-cancellable offer, and that it didn't matter because everything had been organised for the big day, including childcare for our three children, so in my mind it was impossible for us not to go. On the morning of our departure, my husband and I were stuck in bed with a fever of 40. The return of the covid. Unable to get on the road and aware that it would be disrespectful to go to a hotel in such a state, at the risk of contaminating staff and guests, I contacted the hotel, medical certificate in hand, simply to ask that the hotel suggest a date a few days later that would be convenient for them to postpone the stay until we had recovered. Like an automaton, the hotel replied that unfortunately the booking conditions made it impossible to find any solution, but that they hoped we would recover quickly and that we could stay with them at another time. Not the slightest compassion or flexibility, despite the case of force majeure presented to them. The hotel therefore offered us two nights including breakfast, which they were able to re-let a second time. Congratulations Supernova! Beautiful mindset to make money on good faith clients! On top of that, I found extremely unrespectfull that Supernova dares to write that "it looks forward to have the opportunity to host me in the future". Booking a room in Supernova has been equal than put 331 EUR in the trash! Dear Supernova, for your information, stating that you empathize does not make you empathizing! You didn't try to find any compromise to make that situation easier, you only got the money and gave my room to someone else who also paid it, like a machine would have done it. Now you are answering like a perfect machine that you are looking forward to host me in the future. In which world are you living? On my side, I am not a machine, Supernova is and will remain a really bad experience in Rotterdam so please be assured that I would rather spend double the amount for an hotel 2 times less charming and a respectful service than give just one cent more to Supernova!

Check-in was fast and friendly. The room was clean, comfy, and the amenities were nice. Excellent location with short walk to transportation. The only problem was when I had extended the stay by one day and reconfirmed at check-in. It was a long night and a staff member knocked on the door several times at noon to inform us in a discourteous manner that "Did you know check-out was at noon?" And I said yes, that we extended our stay. Then the staff said with a scowl, "When?" And I said since Friday. Unpleasant encounter and I could not fall back asleep afterwards. It was like, I'm inconveniencing you by extending my stay? Would I stay again? Perhaps.